Recruitment
Scenario: National company with six call centres. Low morale in call centre staff with attrition rate in the region of 46% impacting on quality of customer service, lack of efficiency and company costs.

Excel have been strategic in the recruitment process, raising the level of quality staff leading to attrition rates falling to as low as 10% over three years.
Excel offer a flexible range of recruitment and selection solutions to meet the needs of a diverse UK wide customer base.

Our range of services include:

  • Response Handling
  • Sifting and pre-screening
  • Competency based interviews
  • Selection Assessment using Occupational Testing
    • Aptitude/ability tests
    • Personality assessments
      • WAVE
      • Hogan
      • Talent Q
      • 16PF
      • 15FQ
      • JTI
  • Assessment Centres
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